Reference

betstar Privacy Policy for your account data

We collect only the details needed to open your account, confirm requests, match wallet activity, and keep support records in order.

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betstar betstar Privacy Policy for your account data
REQUEST PATHS

Where to send privacy requests

If you want a copy of the data we hold, a correction, or a deletion request, use the contact route in your account area and include the email or phone on file.

In-account form Use the privacy form in your account area for access, correction, or deletion requests. Add the exact detail you want changed, and we will match it to the right record before taking action.
Email request If email is easier, write from the address linked to your account and say what you need. That helps us confirm identity before we send a copy of records or update details.
Support chat You can also send the request through support chat and choose the privacy path. Keep your name, contact detail, and the change you want handy so we can speed up the check.
HANDLING RULES

How we handle data and access

We keep privacy handling narrow: only the fields needed for account service, payment matching, security checks, and legal retention are used.

Data use

We collect only the details needed to open, verify, and service your account. That includes contact data, device signals, wallet references, and the history required to answer a privacy request.

Cookies

Cookies and similar tools remember session state, language choice, and whether you have already signed in. Clearing them may log you out, but it does not erase records we keep for legal reasons.

Account security

Password checks, device signals, and change confirmation help us block unwanted access. If a request looks unusual, we may pause it until you confirm through a matching contact route.

Retention

We keep records only as long as needed for service, dispute handling, payment matching, and the duties that apply in India. After that, we delete, anonymise, or archive them where the law allows.

Change requests

If your phone, email, or name changes, send the updated detail from the account or contact route tied to the record. That match helps us avoid updating the wrong file.

Contact path

Use the support route shown in your account area for access, correction, or deletion questions. We will explain what we need from you, then act once the identity check is complete.

Common questions about your privacy rights

These questions cover what we keep, why we keep it, and how you can ask for changes. If a request is limited by local law or we need to retain a record for legal reasons, we will say so before closing the case. You can use the account contact route for every privacy question listed here.

We keep contact details, login records, device signals, and wallet references that help us run the account, match payments, and answer privacy requests. We do not use more than we need for those purposes.

Cookies help the site remember your session, language choice, and sign-in status. They also support safer access checks. You can clear them in your browser, though some settings may reset after that.

Yes. Send the updated phone, email, or name through the account route linked to your record, and we will make the change after we confirm it matches the original profile.

We keep records only for the period needed for service, dispute handling, payment matching, and legal duties. When that period ends, we delete, anonymise, or archive them as the law allows.

If you use UPI, Paytm, PhonePe, or Google Pay, we may retain the reference needed to match the transfer with your wallet entry. That record helps with support, correction, and audit checks.

Access is limited to staff and service partners who need it for account service, security, or legal duties. We limit that access by role, and we do not share more than is needed.

Use the privacy route in your account area or send a message from the contact channel linked to your record. Tell us what you want changed or deleted, and we will tell you the next step.

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